Frequently Asked Questions
How much serum should I use?
It’s important to note that our serums are potent and can dry out the skin if too much is used. Just a thin layer is all that’s needed.
When using both the Vitamin C Serum and Hyaluronic Acid Serum, should I use both at the same time or one in the morning and one in the evening?
Yes, you are supposed to use both serums at the same time, however, do not mix them in the palm of your hand. After cleansing your skin, apply the Vitamin C Serum first and allow to dry for several minutes. Next, apply the Hyaluronic Acid Serum and allow to dry for several minutes. Lastly, apply your moisturizer and eye treatment. Also, nighttime is the best time for use, as skin repairs itself while you sleep.
How quickly should I be seeing results with the HA and Vitamin C Serums?
After 2-3 weeks, you should begin to notice smoother texture, greater skin tone, a more radiant glow, and a plumper, hydrated feeling in your skin. Skin care products can take at least a month to start showing any results, and if the skin is more mature then it will take longer. These serums also stimulate collagen growth over time, with age and skin conditions playing a factor as to how quickly you will see those changes. Your skin did not become damaged and age overnight, therefore, your skin care products will require time and continued use before results are visible.
How are these serums able to penetrate deeper below the surface than other skin care products?
Serums are molecularly structured to penetrate deep into the pores and layers of the skin, which is why they’ve become such an important part of the skin care regimen.
Are the Vitamin C and Hyaluronic Acid serums compatible with retinol or Retin-A?
Our serums are a great combination with Retin-A or retinol moisturizers. These products heavily exfoliate the skin, and lay the groundwork for these serums to achieve maximum effectiveness. If using Retin-A you should apply your serum first, then the Retin-A, then your moisturizer. When using a moisturizer with retinol, apply the serum first, then your retinol moisturizer afterwards.
In what order should I be applying my other skin care products with my serums?
To Cleanse Skin:
Apply a thin layer of serum, allow to dry.
To Moisturize Skin:
Apply our Organic Argan Oil or Organic Rosehip Oil separately and without other products after cleansing your skin. These oils possess regenerative properties that reach maximum effectiveness while you are sleeping, which is the skin’s most productive time for healing, repair, and collagen rebuilding.
Can your serums be used around the eye area?
Yes, you can definitel use our serums around your eyes. They are very nourishing and effective for the delicate skin around the eyes.
Are your products tested on animals?
Absolutely not. At VoilaVe we are animal advocates, and in no way support animal testing of any kind.
Do your products contain parabens or PABA’s?
None of our products contain parabens or PABA’s, and they never will. Our focus is on providing natural and organic products, without the use of harsh chemicals.
My product has not arrived from Amazon yet. What do I do now?
You can easily track the package from within your Amazon account by following the steps outlined below:
Login to your Amazon account.
Hover your mouse over the text area that says “Hello (name) Your Account”
Click on “Your Orders” in the drop down menu that appears.
Find the order for your VoilaVe product and click on the big yellow button that says “Track Package”
This will show you exactly where the package is.
Can I make my own serums at home?
Serums are only effective on the skin if they’re cold processed. If not done correctly, the mixture won’t be as effective as a true serum made for the skin. You must also be careful when calculating the mixtures to know the correct amount of ingredients. If you use too much or too little of something you risk the opposite effect, which can actually dry your skin rather than moisturize it, as the mixture would be too weak or too potent. Also, serums are molecularly designed to penetrate deep into the dermis of your skin…beyond the epidermis (the first few layers of skin). A homemade mixture will merely sit on the surface of the skin, and do very little to help moisturize or combat the signs of aging.
Is your Vitamin C serum of high quality?
Our Vitamin C Serum is one of, if not the highest quality Vitamin C Serums on the market, and we proudly compare it against any popular brand. Because everyone’s skin is different, some brands may work better for some people than others. Also, all of our serums are created in a state-of-the-art, FDA-certified facility, with years of testing and research to ensure our products are fresh, potent and made from the highest quality natural ingredients.
Why does VoilaVe use three forms of Vitamin C and use Sodium Ascorbyl Phosphate instead of L Ascorbic Acid?
There are many different forms of Vitamin C. Some are absorbed more readily by the skin, some are more stable and retain their potency longer, and some have proven to rebuild collagen and fight free radicals more effectively than other forms. We have chosen to use the three forms that combine all of these benefits. Sodium Ascorbyl Phosphate is proven to be much more stable, and have a higher bioavailability than L-Ascorbic Acid. While historically lab tests have stated that L-Ascorbic Acid was the best form of Vitamin C serum for your skin, BASF scientists now show newer test results discounting those findings. L-Ascorbic Acid is highly unstable and will lose its potency very quickly unless mixed with harsh preservatives. Our superior formulation with Sodium Ascorbyl Phosphate (Stay-C 50) is so much more stable and potent than L-Ascorbic Acid that we are able to formulate it without any harsh preservatives.
How long do your serums last?
Our serums are good for up to 2 years from the date of manufacture, and because of the natural preservatives used there is absolutely no need to be concerned about the serum oxidizing or going bad. And because our Vitamin C Serum is bottled in our exclusive airless pump, it is protected from air and light, both of which degrade the potency of Vitamin C serums that are sold in dropper bottles.
Why does your Vitamin C serum not tingle?
The tingling feeling some serums provide doesn’t necessarily come from the Vitamin C nor does a tingling feel mean that the Vitamin C is more potent. Our Vitamin C serum is mixed with the most effective ingredients on the market. We use stabilized Vitamin C plus Hyaluronic Acid, and never add any alcohol as most competitors do. This is why our Vitamin C goes on so smoothly, yet penetrates deep into your dermis to provide maximum benefits, without stinging or tingling.
What is MSM?
MSM or Methylsulfonylmethane is found naturally in primitive plants, is present in small amounts in many foods and beverages, and is marketed as a dietary and beauty supplement. It’s a nutrient that is found in well known superfoods such as broccoli, cabbage and brussel sprouts. At VoilaVe, we love this ingredient for many reasons, but mostly because of its anti-inflammatory effects. It’s also great for helping skin cells retain their pliability and flexibility. In addition, it makes the skin smoother and more hydrated.
Should I be using your serums in the morning or at night?
You may apply our serums both morning and evening if you wish. Just make sure your skin is clean and exfoliated before applying. However, those with sensitive skin should only start out using once a day, which should be nighttime. Your skin heals itself during sleep, therefore, serums should always be used before bedtime.
What is the percentage strength of your Triple Action Vitamin C Serum?
The Vitamin C concentration level is 15%, 5% each of the three different forms we use. We’re well aware, as you probably are, that there are many formulas with Vitamin C concentrations of 20% or higher. Please do not be fooled into believing that these formulas are better or more effective—they are not. We spent months testing various concentrations and combinations of Vitamin C to find the one that provided maximum anti-aging effectiveness without drying the skin. Concentrations higher than 15% not only provided no additional collagen building or anti-aging benefits, they dried out the skin tremendously. Through rigorous trial and error, we found what we believe is the ultimate Vitamin C Serum, and we think you will agree.
Can I use your products if I’m pregnant or breast feeding?
While our products contain natural and organic ingredients, you should always consult your doctor. Some doctors have differing opinions when it comes to natural products. They’ll tell you to stay away from something that seems totally harmless and natural, but not say anything against parabens, PABA’s, and sulfates, which are found in many popular cosmetic products. However, to be on the safe side, check with your doctor first.
Do I need to refrigerate my serum?
While it’s not necessary, you can absolutely refrigerate your serum. Some people do it for a nice, cool feeling as they apply it to their skin.
Can I use your Hyaluronic Acid Serum as an injectable?
No, this HA serum is not to be injected into the skin, and could be very dangerous if one injected it rather than used it topically. Injectables undergo a different process, and the sterilization in which they are packaged is not the same. You could suffer from an infection from injecting something that was not meant to be used in that way. Definitely leave injections to the physicians who are trained and certified to do so. Also, VoilaVe does not sell injectables. If you are considering having skin-enhancing injections, please visit a doctor who specializes in this field. This is a very specialized process that one should never perform on themselves unless they are trained and certified.
Have you changed your Vitamin C serum?
We have not changed our formula, but we have changed our airless pump bottle. Our original airless pump worked wonderfully, but we had repeated requests to develop one that would fit into travel bags. The result is our current bottle, which still holds the same volume of serum and protects it from air and light, but is much more compact in design.
What is the difference between the Vitamin C Serum and the Hyaluronic Acid Serum?
The Vitamin C Serum helps protects skin cells from free radical damage, helps with cell turnover, gives skin better tone, helps with discoloration of skin and age spots, and gives a brighter appearance to the skin. The HA serum is designed for super hydration, also aids in collagen production, and gives the skin a more supple and soft appearance.
Are your products tested on animals? Are they vegetarian?
None of our products are tested on animals. All products contain vegetarian or vegan ingredients.
Do any of your products contain alcohol, sulfates, or parabens?
No. All of our products are free of any harmful alcohols, sulfates or parabens.
Do you carry any samples of your products? I would like to try them out before buying a whole bottle.
We do not currently offer samples of our products. However rest assured your purchase is backed by our satisfaction guarantee. If you are unhappy with the product(s) for whatever reason, simply contact us with your order number and we would be happy to issue a refund for your order.
I would love to receive free products for review. Where do I sign up?
We are not offering complimentary products at this time. However if you are interested in receiving products at a DEEP discount, make sure to join our VoilaVe E-Club. We host promotions from time to time offering products at deep discounts (less than $5) in exchange for your honest and unbiased opinion. Make sure to sign up now so you don’t miss out on the next opportunity! You’ll also receive our e-book “8 Secrets to Younger Looking Skin” just for signing up!
Do you offer wholesale pricing?
Currently, we are not offering wholesale pricing at this time. However we may open a wholesale program in the future.